Counter

The Counter Hub is where cashiers settle the bills waiters send. Go to Counter Hub.

Cashiers land on this page when they unlock a terminal. The page heading is Bills & payments. It shows no product costs or margins.

Before you start

You can take payment only on a registered terminal. Signed in to the management workspace instead, you see a Management view notice: you can review bills and payment problems, but not take payment.

You also need an open shift. If yours is closed, a Cashier shift is closed panel appears. Bills stay visible, but you must open a shift before you take payment. Open cashier shift opens one with no float. To record a float, open the shift from Shifts and cash-up instead.

The screen updates by itself while the badge reads Live. Select Refresh to reload at any time.

The three views

Choose a view at the top of the page. Each shows a count.

View	What it shows
Bills waiting	Guests ready to settle — tables and tabs whose bill has been requested.
Payment review	Payments waiting for confirmation from the provider.
Order history	Every order ticket, to find one or reprint it.

Use Search waiter, table, tab or item… to narrow any view.

Settling a bill

Open Bills waiting. It lists waiters, with how many bills each has waiting and their value.
Select the waiter serving the guest.
Select the table or tab. Its items and Combined table bill total appear on the right.
To give the guest a printed bill, select Open unpaid bill PDF. This button appears only if your role can print bills.
Select Take payment.
Complete the payment and select Finish payment.

To go back to the list of waiters, select All waiters.

The combined table bill includes every round the waiter has ordered for that table.

The payment window

The payment window works as it does at the till. You can:

choose a customer under Customer & loyalty and enter Points to redeem;
take Cash, M-Pesa, Card machine or Customer credit;
split the bill with Pay another way.

See Taking payment for each method.

For M-Pesa, search the customer’s code and choose the unused payment with the right amount. If the code is missing, already used or the amount is wrong, do not collect the money again. Check it under Payments and reconciliation.

After payment

When payment is confirmed, select Open paid receipt PDF to print the receipt. The order closes and its table becomes free.

If part of the bill is still unpaid, select Pay remaining to collect the balance.

Payment review

Payment review lists bills whose payment is waiting for the provider.

Select the bill.
Select Review payment.
Select Refresh payment status to check again.

A bill under review cannot be changed until the provider confirms the payment or the payment is resolved under Payments and reconciliation. Do not treat it as paid in the meantime.

Order history and ticket reprints

Order history shows each order the waiters have sent, labelled New order or Additional order, with its print status.

Message	What to do
Order ticket is queued	Nothing. The order is confirmed even while it prints.
Ticket accepted by printer queue	Check the paper came out of the printer before treating it as printed.
Order ticket needs attention	Printing failed or its result is unknown. Select Reprint order ticket.

After a reprint, check its delivery status before trying again. The number of reprints is shown with the message.